I purchased a product and its content cannot be opened. What should I do?

Please make sure you have a stable internet connection and you are logged into "My account". If your problem persists, try to reload the website and log in again.

If you have forgotten your password, you can easily reset your password by clicking on “forgotten password”.

Please make sure that your device can play the content of purchased product. If your device plays a sample video without any problem, you meet the minimum system requirements.

If you have a problem viewing purchased materials or playing audio-visual content, please contact us: info@intercedu.com

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Last update: 19.04.2024